Support

Support is provided by Scribe 2000 as part of UK licences without any further cost.

We are confident that any existing Scribe 2000 customers will vouch for the commitment and responsiveness of support provided. This is provided through a variety of means.

First of all as Scribe 2000 is Windows-based, it is simple to use on a point-and-click basis. It is also flexible in order to meet the individual circumstances of each Council. No special training will be needed, even if you have not used a computer before, so no extra costs will be incurred.

On-Line Help is available and can be accesssed from the application. This help information includes practical requirements as well as help on use of the software. However, for those users who prefer to read paper reference guides, these are also provided for downloading and included on distribution CDs. The on-line web-help is constantly being updated and incorporates day-to-day tips and examples of best practice. This also means you can look things up from any Internet connected PC.

A User Information Centre exists on the website as a way of keeping users up to date with Scribe 2000 strategies and proposed enhancements to the software. It also includes relevant local council news and useful links.

There is also a separate Support Centre which includes a User Forum, a Scribe blog, contacts for advice and many other features. This is designed to be your main focus for getting help and advice, whether from Scribe itself by phone or email, from our external advice team, or from other councils who use Scribe.